The Mellanox M-1 Global Support Services plans allow you to put that expertise to work for you in a manner that suite your requirements. The Gold support plan is a premium service plan for mission critical deployments where small percentage of down time can mean a significant loss to business. The Gold plan provides 24/7 hotline support and very short response times in addition to end-to-end support for Mellanox solutions.
Specification:
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Software Title: Unified Fabric Manager Advanced
License Qty: 16 cores 1 managed node
Service & Support Details: Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Specification:
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Software Title: Unified Fabric Manager Advanced
License Qty: 16 cores 1 managed node
Service & Support Details: Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
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