Mellanox M-1 Global Support services plans are created to provide customers with the optimal experience with Mellanox equipment. It is the base level support plan tailored for system administrators that are self sufficient in supporting their Mellanox infrastructure but would like to augment support for hardware trouble shooting and replacement for hardware components in a timely manner.
Specification:
Service Included: Labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Service & Support: Extended service agreement - labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Specification:
Service Included: Labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Service & Support: Extended service agreement - labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Accessories and Cables
Accessories
Appliances
Audio & Video
Computer Components
Computers and Portables
Digital Cameras & Peripherals
Gaming
Home Environment
Monitor & Projector
Network Hardware
Office Machines and Supplies
Power Equipment
Printers
Security
Service & Support
Software
Storage Devices
TV & Video
