The Promise ServicePlus Plan is an upgrade to VTraks 3-year limited advance replacement warranty adding a rapid onsite hardware parts replacement service for Promise manufactured field replaceable units while they are under warranty. Third party integrated components like hard drives and SFPs are not covered by this service. Battery back-up unit (BBU) is not covered.
Specification:
Type: Extended service agreement
Service Included: Replacement
Location: On-site
Full Contract Period: 3 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service & Support Details: Extended service agreement - replacement - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Designed For: Promise VTrak E610fD E610fs E610sD E610sS J610sD J610sS M610i
Specification:
Type: Extended service agreement
Service Included: Replacement
Location: On-site
Full Contract Period: 3 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service & Support Details: Extended service agreement - replacement - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Designed For: Promise VTrak E610fD E610fs E610sD E610sS J610sD J610sS M610i
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